RESOLVING ISSUE WITH THE NEW FINANCIAL AID SYSTEM
FROM: University Enrollment Services
TO: All students universitywide who were impacted by the financial aid system error
DATE: August 12, 2022
Dear Rutgers Student,
As you may know, Rutgers University implemented a new financial aid system for the 2022-2023 academic year to streamline financial aid processes and improve the application experience for Rutgers students and parents. The new system allows students to view financial aid awards, submit required documentation, and accept, adjust, or decline federal loans in one easy-to-use portal. They also can grant access to the portal to their parents/guardians.
With the introduction of a new system comes unexpected obstacles. Unfortunately, some students have experienced issues with the new system that have impacted their ability to take action on their financial aid awards. We sincerely apologize for any confusion, frustration, or inconvenience this may have caused. Our team has placed the highest priority on resolving all issues related to this matter to provide Rutgers students with the quality of service and innovative technology they deserve.
University staff members are available to assist students with navigating the system and completing new processes. In addition, the Financial Aid Student Portal Library includes important information, user guides and videos. The library is updated frequently and is a great resource for students.
We are confident that this system will offer a simplified, user-friendly experience to students by supporting Rutgers staff in processing aid more efficiently. We are committed to providing a positive experience to Rutgers students and we appreciate your patience and understanding at this time.
Again, we apologize for any unanticipated financial aid challenges that this issue may have caused.
If you have questions, please contact the One Stop Student Services Center or appropriate office on your campus.
Sincerely,
J. Michael Gower, Executive Vice President-Chief Financial Officer and University Treasurer
Michele Norin, Senior Vice President and Chief Information Officer
TERM BILL & LATE FEE INFORMATION
August 15, 2022
Dear RU-N Students,
Fall 2022 online term bills are now available. Students may elect to enroll in a RU Payment Plan. Please note, the enrollment deadline for the 3-payment plan has been extended to August 9, 2022. Setting up a payment plan is not a requirement; you may make a direct payment onto your bill, as needed.
Please take notice that some students' fall 2022 online term bill may be unavailable due to updates in their fall 2022 financial aid packaging. Students who fall into this delayed billing group should have access to their semester bill early evening on August 23, 2022, and will be notified via their RU email account once their billing is available.
We recognize the challenges that may come with understanding financial aid and term bills with our new system which is why we are suspending the late fee and will work with students and families as best we can.
If you are part of the delayed billing group and require a payment plan, it is recommended that you sign up for either the 2 or 1 payment plan option upon receiving your bill. Ultimately, all payment plans share a final payment date, so you will not be penalized for not having access to the 3-payment plan.
As you prepare your educational finances for the fall 2022 semester, please access these navigation resources to help you plan and address frequently asked questions.
- Access your fall 2022 term bill
- Waive or Enroll in Student Health Insurance
- View your Financial Aid awards (when asked for your "Student ID," please type in your Net ID not your 9-digit RUID # | Need help finding your NetID? Click here)
- View and submit required documents
- Accept Loans
- Adjust or decline loans
- RU Payment Plan details and guides
- Grant access to authorized users (financial aid portal)
| You can contact the myRUN One Stop (Financial Aid, Registrar, Student Accounting, myRUN team) via: |
|---|
| Virtual Counter Options (via Zoom) |
| myRUN Supportal (online help form) |
| Detailed hours |
Sincerely,
Enrollment Services & Experience Team
To view your 2022-2023 financial aid awards:
- Log in at my.rutgers.edu
- Locate the “My Financial Aid” widget
- Go to the “Award” tab within the widget and click Award Detail and Information to access the Financial Aid Student Portal
- Click the “Financial” tab on the top menu to view your awards
For more information regarding your payment options, payment plans, or student accounting, please visit finance.rutgers.edu/student-abc. Thank you for your patience and understanding while we finalize your term bill.
Please click here to select another semester/year and try again.. "